Complaints

This is your platform to help make Zambia’s roads safer by sharing concerns about road safety directly with authorities and stakeholders. By reporting incidents, you contribute to creating a safer environment for passengers, pedestrians, and cyclists.

Use this page to report any of the following road safety issues:

• Reckless Driving: Drivers speeding, ignoring traffic signals, or exhibiting dangerous behaviors.
• Overloading Buses: Public transportation vehicles carrying passengers beyond capacity, posing risks to safety.
• Road Hazards: Potholes, broken traffic lights, or debris that endanger road users.
• Unsafe Conditions: Poorly lit areas, lack of pedestrian crossings, or obstructed sidewalks.
• Accidents: Minor or major traffic accidents involving vehicles, pedestrians, or cyclists.

Your Rights as a Reporter

• Anonymity: You have the right to report incidents anonymously. No personal details are required unless you wish to provide them.
• Privacy: All submitted information is securely handled and used only to address the reported issue.
• Feedback: You will receive updates about the status of your report if you choose to provide contact information.
• Equal Importance: Every report is taken seriously, whether submitted anonymously or with your details.